The Fragrance Shop Assistant Manager

Role Overview:

Responsible for helping to manage the store to achieve the Company objectives by

providing excellent customer service. To maximise sales and establish efficient methods

of operation and maximise profitability. The role will include leading customer service

focus by playing a hands on role.

Key Responsibilities:

• Develop plans and local initiatives to improve the store’s performance and

contribution to the overall company results.

• Help to manage a team of consultants by training, coaching, delegating and

empowering them to provide excellent customer service in a friendly environment.

Take a lead role in resolving customer queries and complaints.

• Ensure that all products are presented/displayed to their best advantage,

following guidelines.

• Actively promote the company and the store in the local market place.
• Ensure that all products are correctly coded, priced and correct POS is used at all

Times

• Continue to develop self and role by studying relevant training materials and store

information.

• Carry out any reasonable tasks as requested by Store Manager/Cluster

Manager/RM.

• All the above to be carried out in a timely, efficient and cost effective manner.

Required Experience

• Educated to GCSE level or equivalent.
• Business related qualification.

Version Jan 2019

• A minimum of 1 years of experience in a supervisory or management role.
• Working with store KPI’s and towards store targets
• Visual merchandising and commercial awareness to impact business knowledge.
• Flexibility to include evenings and weekends.

The hours available are 24 hour contract or 30 hours, as there are two options and the person can choose when signing the contract.

Apply in-store with CV