Maki Ramen - Restaurant General Manager

Hours: 45-50 per week (hours are negotiable)

Role: Full Time General Manager

Commencement Date: ASAP

Be part of something new – join Maki & Ramen Leicester (LE1 4SA)

We're Maki & Ramen – a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we’re passionate about delivering a memorable experience for every guest.

Our Leicester location is opening soon, and we’re looking for an experienced and driven Restaurant General Manager to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we’d love to hear from you.

Key Responsibilities:

We’re looking for confident, adaptable individuals excited to be part of something new. You’ll receive full training to help you settle into the Maki & Ramen way and lead with confidence from day one.

As Restaurant General Manager, you'll play a key role in launching and running our new Leicester site. You’ll be responsible for overseeing all aspects of day-to-day operations – from managing the team and ensuring exceptional customer service, to driving performance, maintaining high standards, and delivering strong commercial results. Some of your responsibilities are listed below and are not limited to:

• Manage restaurant's overall operations - day to day operations, ensuring adherence to company policies and standards
• Managing Staff from various areas, including front of house, bar and back of house. Ensure high-level hiring, training and provide positive leadership and motivation.
• Ensure excellent customer service while addressing complaints and feedback promptly.
• Maintain budgets and track expenses while monitoring sales trends, revenue and expenses.
• Health and Safety Compliance - high food standards, sanitation protocols and workplace safety guidelines
• Handling administrative duties such as payroll management, setting rotas and record-keeping.

Required Skills and Experience:

• Problem-solving
• Customer Service
• Time Management
• Conflict Resolution
• Team Building
• High Communication and organisational skills

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

What are you waiting for? Join us today!

Job Type: Full-time

Pay: £32,000.00-£33,000.00 per year

Additional pay:

• Quarterly bonus
• Tips

Benefits:

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Restaurant management: 1 year (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)
• Management: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Maki & Ramen Leicester - General Manager